Sample Requests:

We will process and dispatch your sample request as promptly as possible within standard business hours. We try our best to get these out the same business day but if not it will be sent on the next business day. 

Please note: Free samples are sent by standard NZ post, and in some cases can take approximately 5-10 working days to arrive.

 

Orders:

All of our New Zealand orders are couriered, they are tracked and require a signature. We will process and dispatch your order as promptly as possible within standard business hours. We try our best to get these out the same business day but if not it will be dispatched on the next business day.

Courier packages are sent from our Ahuriri store - if the product you have ordered is in our Havelock store then we do our best to dispatch the next business day but it could take up to two business days to get your order sent. 

In the unlikely event that your item is out of stock, we will get in touch with you to discuss delivery times.

Once a parcel has been picked up by the Courier, Little and Fox does not take responsibility for any delayed processing on their part, we will assist you in locating your parcel if you are experiencing delays. 

We don't ship to P.O.BOX addresses so please provide an alternative. Every parcel is automatically tracked and details will be emailed to you so you can check in to see when your order will be delivered.  Please check your junk mail if you have not received tracking details.

 

NZ Delivery Costs:

North Island $10

South Island $15

15+ Metres of Fabric $25

Fragile Item Freight $25

Lampshade Freight 

North Island $20

Lampshade Freight South Island $25

Furniture $150 base rate (we will get you an accurate quote based on your location and order)

Large Item or Order $50 base rate (we will get you an accurate quote based on your location and order)

Please contact us if you would like a freight quote before you place your order. 

 

Please allow the following times for delivery:

North Island – 1-2 working days delivery

South Island – 3 working days

Rural – allow an extra day

Please note that courier delivery times are estimated and do not include processing and dispatch.

When supplying a delivery address where possible use an address where there will be someone present to receive your delivery between 9am – 5pm weekdays.

 

International Purchases:

All international purchases are processed in New Zealand Dollars (NZ$) and are delivered with New Zealand Post.