Returns and Exchanges
Refund policy
We do not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. At the discretion of the sales staff, we may provide you with a store credit instead.
If the goods are faulty or differ from the description provided for the product we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
There is no return on sale or end-of-line items so please choose carefully.
Return procedure
Any items returned must be in original, unused condition.
1. Please email info@littleandfox.co.nz before returning your purchase to clarify and confirm the item is eligible for return.
2. Once our staff have confirmed your item is eligible for a return you may send your parcel to us at your own organised return courier and are required to cover the cost of freight unless in the event the item is faulty.
Please note that we strongly recommend a tracked service as Little and Fox cannot take responsibility for lost packages. Until the item is received by one of our staff, it is the customer's responsibility.
Exclusions
Cut fabric cannot be returned.
We offer free fabric samples on all roll stock fabric and although we try our best to photograph each fabric in its true form, we cannot guarantee the accuracy of the colour due to the variations in individual screen calibrations.
Store credit
At the discretion of the sales staff we may provide a store credit for a returned item. Store credit cannot be used through our website, but can be used in-store or with assistance over email or phone. Store credit will cover the value of the item returned but exclude the freight free and/or credit card surcharge.
Pre-orders
On receipt of the order for preordered items, customers will be advised of expected shipping timeframes and costs. Although we do our best to accurately quote costs and timeframes, these are subject to change unexpectedly and are out of our control. Our team will advise if we are experiencing shipping delays. Once a pre-order is placed it cannot be cancelled.
Custom-made orders
On receipt of your order for custom-made items including curtains, cushions, furniture and squabs. Customers will be advised on expected time frames however there are subject to change unexpectedly due to manufacturing demands and seasonal workloads.
Once an order for a custom-made item is placed, it cannot be cancelled.
If you have any questions about our Return and Exchange Policy, please phone us at 06 834 1368 or email us at info@littleandfox.co.nz.